FAQ
Frequently Asked Questions (FAQ)
Which devices are supported?
GoatPlus currently supports iPhone and iPad devices running supported versions of iOS.
Android support is currently in development and will be available in a future release.
How do I get started?
Getting started is simple:
- Choose a subscription plan.
- Install the GoatPlus device profile
- Complete your secure payment.
- Your subscription will be activated and linked to your verified device.
Why do I need to install a device profile?
GoatPlus uses a secure device verification process to activate subscriptions.
The device profile is used to verify and register your iPhone or iPad during activation. This helps protect customer accounts and prevents unauthorized use.
How long does activation take?
Most subscriptions are activated shortly after successful payment and device verification.
In some cases, activation may take slightly longer due to technical verification or service availability.
How long is my subscription valid?
Your subscription remains active for the subscription period selected during checkout.
Subscriptions do not renew automatically. If you wish to continue using GoatPlus after your subscription expires, you can manually purchase a new subscription.
Can I use my subscription on another device?
Subscriptions are linked to the verified device used during activation.
If you need assistance with your device, please contact Customer Support.
Is my personal information secure?
Yes.
GoatPlus is committed to protecting your privacy and security. Device verification is used only for subscription activation and account security. GoatPlus does not access your personal files, photos or private content stored on your device.
For more information, please refer to our Privacy Policy.
Which payment methods are accepted?
Available payment methods depend on your region and payment provider.
Supported methods may include:
- Visa
- Mastercard
- Apple Pay
- Other supported payment methods displayed during checkout
What should I do if I experience a technical issue?
If you experience any technical or account-related issue, please contact our Customer Support team.
We will investigate the issue and work to resolve it as quickly as reasonably possible.
How can I contact Customer Support?
You can contact our Customer Support team using the contact information available on our website.
We aim to respond to customer enquiries as promptly as possible.
Can I request a refund?
Refund requests are handled in accordance with our Refund Policy.
If you experience a billing or technical issue, we encourage you to contact Customer Support before initiating a payment dispute so we can assist you promptly.
