Refund Policy

Last Updated: August 2026

At GoatPlus, we strive to provide a transparent and reliable customer experience. This Refund Policy explains the circumstances under which refunds may be available for purchases made through our platform.

By purchasing a GoatPlus subscription, you acknowledge and agree to the terms outlined below.

1. Digital Services

GoatPlus provides subscription-based access to digital tools, online resources and exclusive platform features delivered electronically through the GoatPlus application.

Because access is provided immediately after successful payment and subscription activation, purchases are generally considered final once the service has been activated.

2. Refund Eligibility

Refund requests are reviewed individually and in accordance with applicable laws.

Refunds are generally not available after a subscription has been activated, except in the following circumstances:

• A duplicate payment has been processed.
• A billing error has occurred.
• A technical issue prevents access to the purchased service and cannot be resolved within a reasonable period.
• An unauthorized transaction is confirmed after investigation.
• A refund is required under applicable consumer protection laws.

Any approved refund will be issued using the original payment method whenever possible.

3. Non-Refundable Situations

Refunds are generally not provided in the following situations:

• The customer changes their mind after activation.
• The subscription has already been activated and used.
• The customer no longer wishes to use the service.
• The customer fails to use the subscription during the purchased subscription period.
• The customer purchases the wrong subscription after confirming the order, unless required by applicable law.

4. Customer Support

If you experience any technical or billing issue, we encourage you to contact our Customer Support team before initiating a payment dispute or chargeback.

Our support team will make every reasonable effort to investigate the issue and provide a fair and timely resolution.

5. Refund Processing

If a refund is approved, it will be processed using the original payment method whenever possible.

Depending on your bank or payment provider, refunded funds may take 5–10 business days to appear in your account.

6. Chargebacks

Customers are encouraged to contact GoatPlus before filing a chargeback with their bank or card issuer.

Many billing or technical issues can be resolved quickly by our support team without the need for a payment dispute.

Fraudulent or abusive chargeback activity may result in suspension or termination of the associated GoatPlus account, where permitted by applicable law.

7. Changes to This Refund Policy

GoatPlus may update this Refund Policy from time to time to reflect changes in our services, legal requirements or business operations.

The most current version will always be available on our website.

8. Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact our Customer Support team using the contact information available on our website.

We are committed to reviewing every request fairly, transparently and in accordance with applicable law.

GoatPlus is operated by AD Futurova LLC and is committed to providing a secure, transparent and customer-focused subscription experience.